If your problem is not addressed here, please contact the Webmaster.
The pages look funny
This site makes use of "Cascading Style Sheets" (CSS) to format the pages. This keeps file sizes smaller so pages load quickly and allows the pages to be read in a wide variety of devices, including screen-readers used by the visually impaired. However, not all devices will show the pages in the same way.
Internet Explorer version 6 and above for Windows, FireFox and browsers such as Opera should display these pages as intended. Earlier versions of IE for Windows, IE for Mac and some versions of Netscape display some or our pages with less-than-ideal formatting.
We test our pages in a range of browsers, old and new, to make sure that content is legible. So, whatever browser you use, you should see all the information—although may not look as pretty in certain browsers.
Internet Exporer 7 zoom feature
Users of Internet Explorer 7 should note that its zoom feature (magnifying glass icon and percentage number—e.g.,“100%”—in the lower right corner of the window) has several known issues. The appearance and/or functionality of pages may be strange in IE7 when zoom is set to other than 100%. The issue has been fixed in IE8, and does not appear in Chrome, Firefox, Opera or Safari.
Adobe Acrobat (PDF) files
A number of documents on this site are Adobe Acrobat PDF files. These documents are more strictly formatted but not as flexible and often not as small as regular web pages. They are better suited for documents that will be printed rather than read on the screen. We also use them where it is important to retain the original format of the document.
In order to view PDF files most systems require a reader such as the Adobe Acrobat Reader. The Acrobat Reader is available free from Adobe's site:
PDF files on this site are set to open in a new window to avoid losing your place if you accidentally close the window.
Problems viewing Acrobat files
PDF will not open/download
PDF page in new window is blank. You get a download dialog box or the
PDF displays in another program
Acrobat Viewing Options
Viewing PDFs in the browser
If the new window is blank and you get a file download dialog box or another program opens to display the PDF, your system may be configured to view PDFs outside the browser. If you have Adobe Acrobat Reader you can set your system to display PDFs in the browser as follows:
Many Macintosh systems are set by default view PDFs outside the browser. You may download Adobe Acrobat Reader and follow the instructions above. There are also other plug-ins available for Macintosh browsers to allow viewing PDFs in the browser. Try a Google search for: Macintosh PDF browser.
Viewing PDF outside the browser
NOTE: PDF files on this site are set to open in a new window to avoid losing your place if you accidentally close the window. If you display PDF outside the browser the new window will still open, but it will be blank.
Printing PDF files
If PDF files do not print correctly:
A password is requested to view a Word document (Internet Explorer)
There is a bug in Internet Explorer that will sometimes cause a login box requesting a password to appear when you click on a link to a Word document. This may also happen if when you click the Back button after viewing a Word document.
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